Refund and Service Agreement

1. Service Quality

We guarantee professional workmanship. If dissatisfied, notify us within 7 days of completion.

2. Inspection

Upon completion, we inspect and invite client inspection. Deficiencies identified immediately addressed at no charge.

3. Refund Policy

Eligible: services not performed as specified, substandard work, client-cancelled services by us, damage from our negligence. Non-refundable: mobilization, travel, equipment rental, waste disposal, client cancellation within 7 days.

4. Remediation

Within 7 days: deficient work addressed free. After 7 days: remediation may incur standard charges.

5. Cancellation Tiers

14+ days: full deposit refund. 7-14 days: 50% retained. 7 days before: 100% retained. After work starts: no refund.

6. Payment Terms

Quotations free. Invoices issued on completion. Payment due 30 days. Late payment: 10% per annum interest.

7. Damage Liability

If we damage property, we pay repair costs up to service cost. Excess may apply via insurance.

8. Force Majeure

Not liable for delays from: natural disasters, government actions, pandemics, war, supplier failures. Services rescheduled when possible.

9. Dispute Resolution

10. Warranty Limits

Cannot warrant: permanent stain removal, specific finish, future fouling prevention, future coating compatibility, structural integrity.

11. Contact

Email: support@h2oquantumtech.com. Phone: 0469 427 767. Hours: Mon-Fri 8am-5pm AEST.